Legal

Refund Policy

Last updated: 11 July 2026

AuditPilot subscriptions are sold through our Merchant of Record — a third-party authorised reseller identified at checkout. Payments are processed by the Merchant of Record in line with this policy and their buyer terms.

1. Automatic renewal

Unless you cancel, AuditPilot plans renew automatically at the end of each period — a monthly plan at the end of the month, an annual plan at the end of the year — and the renewal is charged to your payment method on file. Before every renewal we email you three reminders: for annual plans 30, 15 and 7 days before the renewal date, and for monthly plans 7, 3 and 1 days before.

2. Cancel anytime

You can cancel at any time. Cancellation stops the next automatic renewal — you are not charged again — and you keep full access until the end of the period you have already paid for, after which the account returns to the free version.

3. Try before you buy — no money-back window

Instead of a paid trial with a money-back window, AuditPilot offers a free version so you can evaluate the product before paying. Because you can assess AuditPilot at no cost first, paid periods (including automatic renewals) are non-refundable once the period has started, except where a refund is required by applicable law (see section 6).

4. Annual plans

Annual plans renew as a single yearly charge unless cancelled before the renewal date. Once a term has started it is non-refundable for the remainder of the term, except where required by law.

5. Usage-based charges

Any metered or usage-based charges for services already consumed are non-refundable.

6. Statutory rights

This policy does not limit any non-waivable statutory rights you may have under applicable consumer law. Where such a right entitles you to a refund, contact us at [email protected] with your order reference; approved refunds are returned to your original payment method by the Merchant of Record, typically within 5–10 business days.